Is “Just Brakes” Just Scams? (aka JustBrakes.com)
Posted on April 24, 2008 by Tim Schroeder
This post has nothing to do with making money online but at some point you might have to get your car brakes serviced. Here is my experience with JustBrakes.
We thought we might need to have the brakes on our 2004 Ford Expedition serviced. Thinking that I might find some coupons online before taking it somewhere to get serviced, I came across a company called “Just Brakes.”
Lured in by the JustBrakes cheap $99.88 price + a $10 Just Brakes coupon I gave them a call. The price is apparently for “Most Cars” and Erik said that my Expedition “In Most Cases” would still be only $99.88.
So yesterday we brought our truck into JustBrakes on West Colonial Dr in Orlando, Florida.
About thirty minutes later I was given a call and he said that he “could not do the brakes on this vehicle.” He said that the brake system was “contaminated” and that the entire brake system would need to be replaced at a cost of around $3,000! JustBrakes also said that this type of contamination is common at quick lube oil change places.
I obviously told Erik at JustBrakes that before I was going to spend that kind of money that I would have to get another opinion. I wonder how many of their customers DON’T ask for that second opinion! I then went back and pick up the truck. I drove over to the oil change place we used last because I didn’t know if we would have to end up having to take them to court (and you must contact a manager about the problem before getting any service done). The manager there was nice and he said that while they visually inspect the brake fluid they never open or refill the master oil cylinder.
I then drive on over to Action Gator and Tire (in my experience, a great company) for a second opinion. Guess what? There was absolutely nothing wrong with my brake system. The break pads didn’t even need to be replaced! They said that at most I could consider a Brake flush but that was not even necessary. I went ahead and paid $70 for them to do that service anyway.
After I got back home I looked up Just Brakes on the Internet. I should have done this BEFORE even taking my vehicle there.
At number 3 in the search results for “Just Brakes” is Rip Off Report
But it gets worse because there are actually over 1,000 complaints about JustBrakes on Rip Off Report. This does not include what is (in my opinion) the thousands of other customers who may have been ripped off but didn’t complain about it. You can also read about Just Brakes on Pissed Consumer.
In my opinion, and based on what I’ve read on those complaint websites, their standard marketing ploy of $99.88 cost “In Most Cases” should be changed to “In RARE cases.” This is how they can get away with quoting or charging you basically whatever they want!” It’s the common Bait and Switch. In my case it was not the “oh, you brakes are not a common stock item so it will cost another $75,” but rather the “your entire brake system needs to be replaced” for $3,000! LOL
It’s a real shame that these type of companies are allowed to stay in business.
If you feel you were ripped off (or they tried to) by Just Brakes please reply here. Likewise, if you actually had a $99.88 brake job performed by JustBrakes, I’d love to hear it. My hopes is that this thread jumps into the top 10 of Google for “Just Brakes” or “JustBrakes” so other people will be reminded to do a little research before going for what appears to be the cheapest price. These are just my opinions. Please do your own research and decide for yourself.
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